Privacy Policy – ccn9 Online Casino & Sports Betting Platform

1. Who We Are – Data Controller

1. ccn9 (referred to in this Policy as "ccn9", "we", "us", or "our") operates the online casino and sports betting platform at ccn9.asia. ccn9 is the data controller in respect of the personal data it collects and processes about users ("you", "your") of the platform.
2. For any questions, concerns, or requests relating to your personal data, you may contact our support team at [email protected]. We will respond to all data-related enquiries within a reasonable timeframe and in no case later than 30 days of receipt.
3. This Privacy Policy should be read alongside the ccn9 Terms and Conditions, which govern your use of the platform generally and are available at ccn9.asia/terms-conditions.

2. Personal Data We Collect

ccn9 collects personal data through several channels. The categories of data we collect and the context in which they are collected are set out below.

1. ccn9 does not collect sensitive personal data (as defined under applicable data protection law, such as data concerning health, religion, political opinions, or biometric data) unless expressly required for identity verification purposes in accordance with applicable anti-money laundering obligations.
2. ccn9 does not collect personal data from users known to be under the age of 18. If we become aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated account closed.

3. How We Use Your Personal Data

ccn9 uses the personal data it collects for the following purposes:

• Account registration and management: to create and maintain your ccn9 account, authenticate your identity at login, and enable account management features;
• Service delivery: to provide access to casino games, sports betting markets, and live dealer services;
• Payment processing: to process PKR deposits and withdrawals via JazzCash, Easypaisa, bank transfer, and other accepted payment methods;
• Identity verification (KYC): to verify your identity and age in compliance with applicable anti-money laundering and know-your-customer obligations;
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct;
• Responsible gaming: to monitor gambling patterns for signs of problem gambling, enforce self-exclusion and cooling-off periods, and provide responsible gaming alerts;
• Customer support: to respond to your enquiries, complaints, and support requests;
• Platform improvement: to analyse usage patterns and improve platform performance, game selection, and user experience for Pakistani users;
• Legal compliance: to comply with applicable laws, regulations, and lawful requests from regulatory or law enforcement authorities;
• Communications: to send you account-related notifications, security alerts, and (where you have opted in) promotional communications about ccn9 offers.

4. Legal Basis for Processing

1. Contract performance: Processing necessary to fulfil the contract between you and ccn9, including account management, game access, and payment processing.
2. Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC/AML requirements, responsible gaming obligations, and data retention requirements imposed by law.
3. Legitimate interests: Processing necessary for ccn9's legitimate interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights.
4. Consent: Where processing is based on your consent (for example, for receiving promotional communications), you may withdraw consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

1. ccn9 does not sell, rent, or trade your personal data to any third party for their commercial or marketing purposes.
2. ccn9 may share your personal data with the following categories of third-party service providers, strictly to the extent necessary for the provision of the ccn9 service:
   • Payment processors: JazzCash, Easypaisa, and banking partners for transaction processing;
   • KYC/AML providers: identity verification and anti-money laundering screening services;
   • Game providers: certified casino game providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft) who may receive session data necessary to deliver game content;
   • Cloud and hosting providers: infrastructure providers hosting the ccn9 platform and its data systems;
   • Customer support tools: helpdesk software used to manage support tickets and communications.
3. All third-party service providers engaged by ccn9 are contractually bound to handle your personal data in accordance with applicable data protection requirements and only for the specific purposes for which they were engaged.
4. ccn9 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by law, court order, or regulatory obligation, without prior notice to you.

6. Payment Data & PKR Transactions

1. When you make a deposit via JazzCash, Easypaisa, or bank transfer, the transaction is processed by the relevant payment provider. ccn9 receives a transaction reference and confirmation of the PKR amount — ccn9 does not receive or store raw payment credentials such as full account numbers or PINs.
2. Deposit and withdrawal transaction records (amounts in PKR, timestamps, payment method type, transaction reference) are retained by ccn9 as part of your account history for the purposes of dispute resolution, fraud prevention, and regulatory compliance.
3. Withdrawal requests are processed to the payment method registered on your ccn9 account. ccn9 may require payment method verification before processing withdrawal requests above specified thresholds.

7. Cookies & Similar Technologies

1. ccn9 uses cookies, local storage, and similar tracking technologies to operate the platform effectively. The types of cookies used include:
   • Essential cookies: Required for platform functionality, including maintaining your login session and security tokens. These cannot be disabled without preventing you from using the platform.
   • Performance cookies: Collect anonymised data about how users interact with the platform, used to improve performance and identify technical issues.
   • Preference cookies: Remember your platform preferences such as language and display settings.
2. You can control non-essential cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Note that disabling certain cookies may affect platform functionality.
3. ccn9 does not use cookies for cross-site advertising tracking or for building advertising profiles that are shared with third-party advertisers.

8. Data Retention

1. ccn9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory retention obligations.
2. Account data and transaction records are retained for a minimum of five years following account closure to comply with applicable anti-money laundering and financial record-keeping requirements.
3. Where personal data is no longer required and there is no legal obligation to retain it, ccn9 will either delete the data securely or anonymise it in a manner that makes re-identification impossible.
4. Responsible gaming records, including self-exclusion status, are retained for the duration of the exclusion and for a reasonable period thereafter to prevent re-registration during an active exclusion.

9. Data Security

1. ccn9 implements technical and organisational security measures appropriate to the risk posed by the processing of your personal data. These measures include SSL/TLS encryption for all data in transit, password hashing using current industry standards, multi-factor authentication on administrative systems, and regular security assessments of the platform infrastructure.
2. While ccn9 employs reasonable security measures, no internet-based system is completely secure. ccn9 cannot guarantee the absolute security of your data. You are responsible for maintaining the security of your own login credentials and for notifying ccn9 immediately if you suspect your account has been compromised.
3. In the event of a personal data breach that poses a risk to your rights and freedoms, ccn9 will notify affected users in accordance with applicable data protection law.

10. Your Data Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by ccn9:

• Right of access: to request a copy of the personal data ccn9 holds about you;
• Right to rectification: to request correction of inaccurate or incomplete personal data;
• Right to erasure: to request deletion of your personal data where there is no legal obligation to retain it;
• Right to restriction: to request that ccn9 restrict processing of your data in certain circumstances;
• Right to object: to object to processing based on legitimate interests;
• Right to data portability: to receive your data in a structured, machine-readable format where processing is based on consent or contract performance;
• Right to withdraw consent: to withdraw consent for any processing based on consent, without affecting prior lawful processing.

To exercise any of these rights, contact ccn9 at [email protected]. We will respond within 30 days. We may need to verify your identity before processing certain requests.

11. Children's Privacy

1. The ccn9 platform is strictly intended for adults aged 18 and above. ccn9 does not knowingly collect, process, or store personal data from persons under the age of 18.
2. If you are a parent or guardian and believe that a person under 18 has provided personal data to ccn9 and created an account, please contact us immediately at [email protected]. ccn9 will promptly investigate, close the account, and delete all associated personal data.

12. Third-Party Links

1. The ccn9 platform may contain links to third-party websites or resources. This Privacy Policy applies solely to data processed by ccn9 and does not govern the data practices of any third-party site. ccn9 is not responsible for the privacy practices or content of third-party sites and recommends that you review the privacy policy of any site you visit.

13. Changes to This Privacy Policy

1. ccn9 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email to their registered address or through a prominent notice on the ccn9 platform.
2. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of ccn9 after a revised Policy has been posted constitutes acceptance of the revised terms.

14. Contact Us – Data Enquiries

For any questions about this Privacy Policy or about how ccn9 processes your personal data, please contact us: